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Cancellation and Refund Policy

Last updated: 8 November 2026

In short: playbooks are digital downloads and are not refundable once delivered, but we always fix billing and file problems. Services can be cancelled for a full refund until work or the first session starts.

Digital playbooks

Playbooks (PDF guides, templates and trackers) are delivered as downloads right after payment, so all playbook sales are final.

We will always fix the problem if you were charged twice, the files never arrived, or a file is broken. Email us within 7 days and we will resend the files, or refund the duplicate or undelivered order in full.

Sessions, programs and services

OfferCancellation and refund
Client Engine Setup (LinkedIn Client Engine) and workshopsFull refund if you cancel at least 48 hours before the first session. No refund once the first session has taken place. You can reschedule a session once, free, with 24 hours' notice.
Fixed-price buildsFull refund if you cancel before work starts. Once work has started, payments are not refundable, but you keep everything delivered so far.
Monthly AI Implementation (Monthly AI Partner)3-month minimum commitment. After that, cancel any time with 30 days' notice. Months already billed are not refunded.

If we can't deliver

If we cancel a session or cannot start a service we agreed, you choose a new date or a full refund.

How to cancel or request a refund

Email [email protected] with your name, the email used to pay, and the order or payment ID. We reply within 2 business days.

Approved refunds go back to the original payment method within 5 to 7 business days. Your bank may take a few extra days. We cannot refund fees charged by your bank, such as currency-conversion fees.